PRIVACY POLICY

Last updated: July 22, 2026.

ToughReboot ("we", "us", "our") operates toughreboot.com. This policy explains what information we collect, why we collect it, and what we do with it.

WHO WE ARE

ToughReboot sells software installation media for Panasonic Toughbook computers, as a physical USB drive or a digital download.

WHAT WE COLLECT

When you use our contact form Your name, email address, Toughbook model number, and the content of your message.

When you place an order Your name, email address, billing and shipping address, and order details. Payment card details are handled by our payment processor and are never stored by us.

After you place an order The serial number of the Toughbook you are installing on. We use this to confirm the exact hardware configuration and match the correct driver set to your machine. We do not use it for any other purpose.

Automatically, when you visit the site Standard technical information such as IP address, browser type, device type, pages visited and time spent. This is collected through our website platform and analytics tools.

WHY WE COLLECT IT

To answer your questions and provide support
To process, fulfil and ship your order
To confirm your hardware configuration and supply the correct product
To handle refunds and warranty claims
To operate and improve our website

We do not sell your personal information. We do not share it with third parties for their own marketing.

WHO WE SHARE IT WITH

Our website is hosted on the Wix.com platform. Wix provides the online infrastructure that allows us to sell our products to you, and your data may be stored on Wix's servers, databases and applications.

We also share information with:

Payment processors — to take payment securely. Payment gateways used adhere to PCI-DSS standards.
Shipping and courier services — to deliver physical orders.
Email and analytics providers — to communicate with you and understand site usage.

We may also disclose information where required by law.

Our site uses cookies to keep it working properly, remember your preferences, and understand how visitors use the site. You can control or delete cookies through your browser settings, though some parts of the site may not work correctly without them.

HOW LONG WE KEEP IT

We keep order records, including serial numbers, for as long as needed to support your purchase, honour the guarantee, and meet our tax and accounting obligations. Contact form messages are kept for as long as needed to resolve your enquiry.

YOUR RIGHTS

Depending on where you live, you may have the right to:

Request a copy of the personal information we hold about you
Ask us to correct information that is wrong
Ask us to delete your information
Object to or restrict how we use it
Withdraw consent where we relied on it

To make a request, contact us through the form at toughreboot.com/contact. We will respond within a reasonable time.

SECURITY

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

CHILDREN

Our site and products are not directed at children under 16, and we do not knowingly collect their information.

CHANGES

We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top.

CONTACT
Questions about this policy or your information? Send us a message at toughreboot.com/contact and we'll get back to you.

PRIVACY POLICY

​